At Ammar Online Shop (ammar.com.bd), protecting your privacy is our top priority. Below is a detailed explanation of how we collect and protect your information when you use our website. We are committed to maintaining transparency and guiding you through this process.
1. Types of Information Collected 📋 To provide our services, we collect some necessary information from you:
Personal Information: Name, Mobile Number, and Email Address.
Address: Your full address (Mailing and Billing) to ensure the product is delivered to the correct location.
Technical Data: IP Address, Browser Type, and Cookies, which help us improve our website experience.
2. Use and Purpose of Information 🚀 We primarily use your information for the following tasks:
Ensuring fast and accurate delivery of your ordered products.
Contacting you regarding order updates and confirmations.
Improving our service quality and providing new product offers based on your preferences.
3. Payment and Transaction Security 💳 We accept online payments (bKash, Nagad, Cards, etc.). Your sensitive payment information (such as PIN or Password) is processed in an encrypted state directly through our secure payment gateway partners. We never store any of your PINs or passwords on our servers. 🔐
4. Order Cancellation and Modification 🚫 You can cancel your order within a specific timeframe:
Cancellation Deadline: You can cancel an order after placing it, provided it has not yet been "Dispatched" for delivery.
Method: Orders can be cancelled via the ‘My Order’ section on the website/app or by calling our Customer Care.
Once a product has left for delivery, it cannot be cancelled; however, our Return Policy may apply in such cases.
5. Return and Refund Policy 🔄 If you notice any error or defect after receiving the product, you must notify us within 24 to 48 hours. According to our policy, if there is any functional or physical problem with the product, customers can replace it within 7 days of receipt. Upon proper verification by our team, necessary arrangements will be made for a product exchange or a full refund.
Contact Us 📞 If you have any questions regarding our Privacy Policy or your orders, please contact us directly:
🌐 Website: https://ammar.com.bd
📧 Email: admin@ammar.com.bd / sales@ammar.com.bd
📞 Phone: +8801975553300
📍 Address: Khandokar Enterprise, Old Bhuapur Road, Elenga, Kalihati, Tangail.
